The following Terms and Conditions apply to all people in the booking party (the “Participants”). It is the responsibility of the individual requesting the reservation (the “Representative”), to communicate these Terms and Conditions to all Participants. If the Representative does not agree to be the designated responsible person, then they need to request that the other Participants submit a separate reservation.
CANCELLATIONS AND REFUNDS
A 48-hour cancellation or change of tour notice is required for all helicopter tours and must be made in writing by email. A full refund will be issued if you cancel your reservation a minimum of 48-hours prior to your scheduled tour departure time. Cancellations or changes made within (less than) 48-hours of the tour departure time, as well as new reservations made within (less than) the 48-hour cancellation policy period, are not refundable and will be charged in full unless we are successfully able to re-book the seats. If for any reason a flight is canceled by Island Helicopters Kauai (Island Helicopters) due to the weather or maintenance, your ticket will be fully refunded or you may choose to re-schedule your tour plans. If you do not show up for, or miss your scheduled tour departure, you will be charged in full for your tour.
All flights are confirmed to depart unless you hear otherwise from an Island Helicopters agent. Please note that flight routes and destinations may vary due to weather conditions. If you are scheduled on the Jurassic Falls Landing Adventure and the helicopter is unable to land at the falls due to weather conditions in the valley, you will continue on the Grand Skies Island Tour. Upon returning from the tour, you will be refunded the difference in price. Once a passenger has checked in, should they decide not to take the tour, no refund will be given. Island Helicopters is not responsible and will not refund, any passenger who experiences airsickness.
If your accommodations are located on the North Shore of Kauai, it is highly recommended that you allow extra time for your commute to the Lihue Heliport. For those passengers arriving to Kauai on the day of their helicopter tour, your flight to the island must be scheduled to land at Lihue Airport at least two hours prior to your helicopter tour. Island Helicopters is not responsible for delays with commercial airlines and you will be charged in full should you not arrive for your scheduled tour departure.